PET(S) AND GROOMER SAFETY

• Your pet(s) safety is first at Happy Puppy Grooming Boutique LLC.
• Due care will be taken with the pet(s) for the safety of the pet(s) and groomer. If it is necessary for the safety of the pet(s) and the groomer, muzzles, elastic collars, slings, straps etc. will be humanely used and are acceptable.
• For the pet(s) to properly respond to the groom it is essential that the pet(s) be alone with the groomer and clients will not assist in the grooming unless requested to do so.
• Client assumes all liabilities, financial and otherwise, for the behaviour and health of their pet(s). In consideration of the services rendered by Happy Puppy Grooming Boutique LLC, Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Happy Puppy Grooming Boutique LLC relating to the care, control, health, and/or safety of Clients pet(s) arising during services performed by Happy Puppy Grooming Boutique LLC.

PET(S) HEALTH CONDITIONS

• Allergies and Sensitivities: Your pet (s) safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Please let us know of any prior grooming history you or your pet may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.
• Happy Puppy Grooming Boutique LLC understands that some pet(s) are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your pet(s) discomfort, so although these are routine procedures normally performed for the well-being of the pet(s), we will not continue with any grooming procedure that will cause pain, discomfort to the pet(s) or harm to the groomer. Sometimes, for a more sensitive pet(s), these procedures are best left to the care of a veterinarian.
• Happy Puppy Grooming Boutique LLC/the groomer will be held harmless from damage, loss or claims arising from any known or unknown pre-existing condition of the pet(s). The terms, special services or handling shall include but are not limited to veterinary emergency services in the event that the client is not available. Client authorizes the groomer to act as his/her agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and agrees to pay all costs. Any/all damages or claims shall include but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or other medical conditions.
• If your pet is not feeling well (e.g., vomiting, diarrhoea) please do not bring him/her to the mobile grooming van for their own comfort and the safety of our other canine clients. Please advise our staff of any change in your pet(s) health or medical condition upon arrival so that we may update your pet’s file. We are unable to accept pets which are in season or are pregnant.

CANCELLATIONS / NO SHOWS

• A courtesy reminder email or text will be sent up to 48 hours prior to your appointment time. An email address is required.
• Happy Puppy Grooming Boutique LLC must be notified at least 24 hours prior to the scheduled appointment of any cancellations. This allows us time to try to book a replacement for your vacated appointment. The client may be charged 50% of the service amount if a 24-hour cancellation notice is not provided.
• No Shows or Cancellations on the day of the appointment will be charged 100% of the service amount.
• Service may be terminated for repeated cancellations without 24 hr. notice.

To reschedule or cancel an appointment please call +971555596560. If you are cancelling your appointment outside normal working hours, please leave a message providing your full name, pet name, time and date of appointment and a member of staff will follow up with you by phone during working hours.

LATE ARRIVALS

• Please make it your priority to arrive on time for all appointments as appointment times are not flexible. While we do our upmost to accommodate clients that arrive late, clients arriving more than 15 minutes late may miss their treatment time.

REFUSAL OF SERVICE / AGGRESSIVE PETS

• Happy Puppy Grooming Boutique LLC has the right to refuse service for the following reasons:
  • Pet(s) will not be groomed if not safe or too large or heavy to handle.
  • Your pet’s safety, comfort and well-being are our outmost concern. Your pet(s) will be groomed by our trained professional groomers in the style you have requested. We reserve the right to alter or cease any groom in the event that our staff determines it is in your pet’s best interest or your pet displays aggressive behaviour. Client understands that Happy Puppy Grooming Boutique LLC has the right to refuse service to client’s pet(s) at any time for any reason. Client also understands that all bites will be reported to the local authorities as required by law. The client may be charged the price of the groom.

VACCINATIONS

• If your pet(s) has not been vaccinated before or their previous vaccination is out of date, please leave 14 days from the date of vaccination and the appointment date of their treatment. We regret that we are unable to groom pets until 2 weeks after their 2nd vaccination.

SATISFACTION POLICY

If for any reason you are not completely satisfied with the treatment received, please advise within 48 hours so we can do our best to rectify it. Pet parents’ satisfaction is important to us. We take great pride in our service and want pet parents to as well